Removes the worry that a first reply is the final word and nobody else can step in.
trustDo I need to accept a reply I am unhappy with?+
Ask the adviser to raise the matter with a supervisor before you end the chat, and note the time and date. An outcome you still reject can be sent to
[email protected], and a written decision follows. Unresolved complaints may then go to the Malta Gaming Authority.
trustWhat happens when support needs to check my account?+
Give them your full name, date of birth and the e-mail address you registered with, and that is enough to find you. No adviser will ever want your password, so keep it private even if a caller sounds helpful. Confirm the phone number you dialled matches the one listed here.
trustWhat if I no longer want an account at all?+
Say so in live chat or by e-mail and the team will close it, after which you can no longer sign in or deposit. Withdraw any remaining balance before you ask, because access stops the same day. Only one account per player is allowed, so a later return needs a fresh registration.
trustWhen did the Malta Gaming Authority licence begin?+
Vikingluck Casino Ltd. holds MGA/B2C/809/2015 from the Malta Gaming Authority, and it has done so since 2015. Licence details sit beside the operator's registered address at Spinola Road, Sliema, company number C-54859 (Malta). Any dispute that outlives internal review can be taken to that regulator.
trustDo I need to send documents before I can withdraw?+
Expect roughly eleven hours from the moment your documents arrive, so upload them early and avoid the weekend rush. Proof of identity, proof of address and a screenshot of your payment method are the three items requested. Matching names and clear edges on each file keep the review from restarting.
trustDo I need to wait until morning to ask for help?+
Vikingluck Casino staff answer around the clock, so a Saturday night question reaches a person just as quickly as a Tuesday one. Chat typically replies within five minutes and the phone within three, whatever hour you try. Written messages sent overnight are answered within twenty-four hours.